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Terms and Conditions of Social Media Use

Terms and Conditions of Social Media Use

COTA SA's social media accounts have been established to communicate with our community.

Whilst COTA SA strongly encourages your participation and open discussion we ask that your comments:

  • are constructive and support the rights and interests of older people;
  • are related to the post;
  • do not contain abusive, vulgar, offensive, threatening or harassing language;
  • are not of a sexual nature;
  • are not personal attacks of any kind;
  • do not contain offensive terms that target specific individuals or groups;
  • do not promote illegal activity;
  • do not promote products or services, or contain gratuitous links to sites;
  • do not promote or oppose any political party or person campaigning for elected office;
  • do not compromise the safety and security of the public or public services;
  • do not contain personal information such as phone number or address.

COTA SA retains the right to remove content that does not adhere to these conditions. If you see any online behaviour or content that does not adhere to these terms and conditions, please report it to COTA SA on 8232 0422, via our website or by email to cotasa@cotasa.org.au.

It's important to us that we respond to you in a timely manner, however we are not available online 24/7 and will aim to provide a response (where required) within 1 working day. Communications made via social media will in no way constitute legal or official communications to or from COTA SA.

Your access to and use of COTA SA's online sites constitutes your acceptance of these terms and conditions.

Please note: COTA SA does not endorse or take responsibility for content posted by third parties.

Social Media Principles

COTA SA's use of social media aims to:

  • further inform, communicate and initiate community involvement and discussion about COTA SA's services and projects;
  • encourage user participation and open discussion;
  • provide a timely response to comments to ensure that the community feels heard (with an aim to respond within a 24 hour period on a business day);
  • extend the reach of communication to a wider audience, and direct the community to COTAS SA's information, consultation, programs, events and images;
  • build and enhance relationships with the community and stakeholders;
  • provide a convenient, accessible and flexible form of service delivery to better support the community.

The following principles should apply to all forms of social media used by COTA SA:


Transparency should be part of all social media communication. COTA SA will not create online communications designed to mislead it's audience or control a conversation. Every webpage, 'fan page' or hosted page that is controlled by COTA SA will clearly state its ownership and will be monitored as per internal protocols to track and monitor our online presence. COTA SA requires that spokespeople using social media in an official capacity disclose to the community their identity (name and official title) within the organisation when associating with the public online.


Protection of privacy is very important. This means we need to be conscientious regarding any identifying information that we collect online, including how we store, use or share that information in line with COTA SA's Privacy Policy.

Legal rights and Confidential or Protected information

Use of social media platforms should comply with relevant legislation at all times. Proprietary or confidential information should not be disclosed. Intellectual property including copyrights, trademarks, brand, rights of publicity and other third party rights online, including user‐generated content must be respected and not used without permission from the creator or copyright owner.

Responsible use of Technology

Users of social media should behave with courtesy, honesty and respect. Inappropriate behaviour, including harassment and bullying, as well as language that is offensive, abusive, disparaging, disrespectful, defamatory, discriminatory, or sexual in nature will not be tolerated. This includes singling out any individual for negative comment. COTA SA will not use or align with any organisations, website or community groups that deploy the use of excessive tracking software, adware, malware or spyware. Any personal or individual use of social media is at the individual staff or volunteer's discretion, however it is important that individuals are aware and are responsible for the implications of participating in social media where they reference COTA SA or their relationship with COTA SA.

Staff and volunteers must comply with COTA SA's Social Media Policy. When providing personal opinions, staff and volunteers should disclose their first and last name and a statement to the effect that this is their personal opinion and may not represent the opinion of COTA SA.

Best Practice

A number of new or refined Social Media options are developed each year, and we will aim to utilise best practice to meet COTA SA and the community's needs, specifically in relation to timeliness and content of responses, listening to the online community, and ensuring that these best practices remain current and reflect up to date and appropriate standards of behaviour.


All personal complaints or grievances about COTA SA and its services should be formally reported to COTA SA on 8232 0422 or emailed to cotasa@cotasa.org.au.