.
My Aged Care Support
Aged Care Navigators

Aged Care Navigators Trial

National Trial

The Aged Care Navigator Trial is running nationally until end June 2020.

31 public facing organisations, led by COTA Australia, are delivering 62 trials testing different types of services and activities to help people across Australia learn more about Government supported aged care programs and how to access them.

The services on offer include 32 Information Hubs, 21 Community Hubs and 9 Specialist Support Workers and cover a mix of regional, rural and metropolitan locations.

What is COTA SA delivering as part of this trial?

COTA SA is offering services regionally in the South East and some specific services in Metropolitan Adelaide. These are detailed below.

Metropolitan Adelaide

Aged Care Specialist Support Worker

Helen Morley, Aged Care Specialist Support Worker can connect you to My Aged Care and see you through to establishing services in your home and beyond. Helen is available to meet you and your family or chat on the phone. Don't be puzzled, call Helen, this is a free and friendly service.

specialist support worker

LGBTI Rainbow Hub

The Hub provides tailored information in convenient locations including online or by phone - over Metropolitan Adelaide supported by trained volunteers called Rainbow Hub Navigators.

What sort of help can I receive at the Hub?

  • Assistance can be in small groups or one-on-one
  • Help contacting My Aged Care
  • Take home fact sheets and other resources
  • Assistance with filling of relevant forms
  • Attendance to community workshops and information sessions

Who is the Hub service for?

The whole LGBTI community but particularly if:

  • you are having difficulty engaging the services you need through the existing channels available
  • you have no-one else to help you
  • you have limited or no access to technology, including if
    • you simply don't use computers
    • or if you have special accessibility requirements such as vision impairment
    • or perhaps you support someone with, or are living with dementia yourself

Who will be assisting me at the Hub?

Trained volunteers from the LGBTI community

Where can I find Rainbow Hub Navigators to chat with?

  • Many activities are currently delivered online and, once safe, will resume at COTA SA
  • Rainbow Hub Monthly Lunches 12 noon every 4th Thursday of the month are at The Treasury, King William Street, Adelaide.
    Bookings: Essential as numbers are limited due to COVID-19. Email events@cotasa.org.au or call 08 8232 0422
  • Rainbow Hug Navigators will be available at Coventry Library, Stirling 10am-12noon the 1st and 3rd Saturday of every month - find out more here.
  • Watch this space for other opportunities.

Who can I contact to find out more about the Hub?

Jackie Wurm
Project Officer - LGBTI Communities
P: 08 8232 0422
E: jwurm@cotasa.org.au

South East

Information Hubs

The Hubs provide tailored information in various convenient locations in the South East. The Hubs are supported by a part-time COTA SA Project Officer and or trained and local volunteers.

The aim of the Hub is to help people build their own knowledge of aged care supports, by guiding them through the steps from information to receiving care.

Where will the Hubs be?

The Hubs will be in easy to access places like libraries, community centres or other venues where people, particularly older persons, visit and feel comfortable. Services will be promoted locally.

Drop in Aged Care Information Hubs are now available in:

  • Kingston SE
    Karyn Baker. Call to arrange an appointment to meet Karyn locally, 0404 606 134
  • Millicent
    ac.care; Andrew Tilley/Bruce Clayson. Alternate Thursdays, 10am-12noon. Call ac.care to enquire on 08 8735 5700
  • Mount Gambier
    City of Mount Gambier Library. Kathy Griffen/Andrew McDonald. Every Wednesday 10am-11:30am. Call Kathy to enquire on 0427 122 987
  • Penola
    Visitor Information Centre. Roz Minion. Alternate Saturdays, 10am-12noon. Call the VIC to enquire 08 8737 2855
  • Robe
    Visitor Information Centre. Cathy Brewin. Call Cathy on 0402 145 317 or the VIC on 08 8768 2465 to enquire
  • Rest of South East
    Call Helen, COTA SA Specialist Support worker during business hours on free call 1800 182 324

A flier with all the hubs listed can be downloaded here

I can't get to a Hub?

That's okay, Hub staff and or the volunteers are available to visit your social group or club to give a talk and assist people thereafter. This option will need booking in advance but will be easily organised.

What sort of help can I receive at the Hubs?

  • Assistance can be in small groups or one-on-one
  • Help contacting My Aged Care
  • Take home fact sheets and other resources
  • Assistance with filling of relevant forms
  • Attendance to community workshops and information sessions

Who are the Hub services for?

If you are having difficulty engaging the services you need through the existing channels, the Hub is for you. However, while the Hubs can assist everyone, they are particularly there to support you if your financial situation is preventing you from accessing the aged care services you need, you otherwise have no-one else to help you, you have limited or no access to technology, including if you just don't use computers.

Specialist Support Worker

The Hub volunteers will refer you to Helen Morley the Aged Care Specialist Support Worker if you have more complex requirements.

Who can I contact to find out more about the Hubs and Specialist Support Worker?

Helen Morley
COTA SA Specialist Support Worker (Tuesday, Wednesday, Thursday and Friday)
P: Country Callers (free) 1800 182 324
M: 0484 143 772
E: hmorley@cotasa.org.au

 

More information on the trial

The Aged Care Navigators Trial is delivered by COTA SA as part of a consortium led by COTA Australia and funded by the Australian Government

http://www.AgedCareNavigators.org.au