Privacy Statement

COTA collects and holds personal information in relation to individual membership such as your date of birth and address. In addition we may hold information which you have provided relating to products or services you have participated in or purchased from us .

COTA needs this information to administer your membership and to manage products you may purchase, like insurance, or services you may use, like Tax Help. This information has been given to us on a strictly confidential basis and will only be used for the purposes for which it was provided, and in provision of those products and services. We disclose personal information to third parties who we believe are necessary to assist us and them in providing the relevant services and products.

Personal information is any information whereby your identity may be ascertained. You can gain access to your personal information and advise us at any time if it is inaccurate or incomplete. Privacy laws give you new rights in terms of the personal information held by organisations, such as the right to access your personal information and correct it if needed. These laws also state how organisations may collect, disclose and keep your personal information.

COTA values and will always protect your privacy. For example, we never have and never will pass on your details to a third party other than to product and service providers which are bound to us by confidentiality and non-disclosure agreements.

Any personal information which we keep about you such as your address or date of birth enables us to continue to deliver and enhance the products and services we provide. We recognise and support your right to privacy in relation to this information and will continue to handle it with care and in accordance with legal requirements.

COTA may from time to time provide you with information about our organisation and the products and services which we have designed and developed for people 50 and over. Unless you request otherwise you authorise COTA to contact you with information which we think may be relevant or of interest to you.

If you do not wish to receive any of this information, or you wish to access or change any of your personal information you may instruct us by contacting COTA Reception on 08 8232 0422 or 1800 182 324. If your update relates solely to membership please contact COTA Member Services on 1300 1400 50. If you have COTA Insurance, you may also wish to contact COTA Insurance on 1300 1300 50.