Job Vacancies

Job Vacancies

Thank you for your interest, there are currently two vacancies available:

Consumer Insights Researcher / Project Manager The Plug-in, COTA SA

  • Design and deliver consumer research with a social impact
  • Co-design, focus groups, qualitative insights
  • Part-time (0.8), 12 month contract with option to extend


The Plug-in is COTA SA's social enterprise and specialist market insights operation which connects older people with business, industry and researchers. We give older people an influential voice and enable clients to innovate and improve products, services and policies for the growing 50+ market. The Plug-in draws on its own "Influencer" community of people aged 50+ that is demographically diverse to reflect the general population and since start-up in 2017, we have delivered projects for clients across aged care, health, government, banking, legal, technology, urban planning, transport, lifestyle and retail.


We are looking for a consumer insights researcher with co-design expertise to join us as a Project Manager. This is a hands-on role, in a small team, in a new social enterprise which is beginning to really thrive. Working under broad direction from the Head of The Plug-in and supported by a part-time Coordinator, you'll be one of two Project Managers responsible for successful end-to-end delivery of market insights, customer engagement and consumer experience research projects, using a range of qualitative research and evaluation methodologies. You'll be involved in every aspect of our projects including research design and proposals, recruitment, leading co-design workshops and focus groups, gathering, analysing and reporting findings. You'll manage your project resources effectively to deliver valuable insights within agreed budgets and timelines and you'll help establish excellent internal systems and processes as The Plug-in grows and matures.

The role is offered on a part-time basis of 0.8FTE for an initial period of 12 months, with the option to extend subject to funding and performance.


To be successful in this role, you will probably come from a background in market or social research, consumer insights or customer experience where co-design has been a regular feature of your work. You will have demonstrated experience as a facilitator of focus groups and workshops with great communication skills and an ability to build rapport with people aged 50+. You'll have experience working directly with clients in an aged care, health or a community setting. You'll understand how to translate research findings into commercial applications our clients can act on and you'll be a confident and effective project manager with high standards of professionalism and ethical integrity. You'll align with The Plug-in values: Agile, Accountable, Analytical and Approachable.


Candidates should review the position description and apply by emailing their CV along with a 2 page cover letter outlining their fit with essential criteria to mstarke@cotasa.org.au. Applications close 9am Friday 28 June. Enquiries to Miranda Starke, Head of the Plug-in 08 8232 0422.

For enquiries please contact Miranda Starke, Head of The Plug-in, on 08 8232 0422.

No agency enquiries.


Head of Programs, COTA SA

Lead COTA SA's dynamic programs and services to enhance the lives of older people.

  • Lead COTA SA's Programs
  • 0.8 FTE
  • Salary packaging available


COTA SA exists to advance the rights, interests and futures of Australians as we age. That means rewriting what modern ageing is and can be, standing up for the needs of older people who are disadvantaged and speaking out against ageism and age discrimination.

COTA SA delivers a range of programs and services that are delivered across South Australia to support and enhance the lives of older people, including: Strength for Life, My Aged Care Support, Maximising My Independence and Silver Rainbow.


A natural leader, you will have extensive experience in program management ensuring that services are delivered in accordance with funding agreements and in line with COTA SA's Strategic Plan. With a background in social services or not for profit, you will know how to identify and seek out new program opportunities. You are a strong leader and manager with experience in program design, delivery and development; customer experience and community development. You are comfortable working with a range of stakeholders including funding bodies. You can build capacity and capability within diverse community groups, and demonstrate experience with modern marketing, communication and engagement processes.


The Head of Programs is responsible to the Chief Executive for implementing and managing all current COTA SA programs. This role is also responsible for identifying and seeking new funding and growth opportunities, planning and managing programs and assuring the quality of community and customer experience. This key leadership position within COTA SA will contribute to the financial management, strategic planning, people management and organisational culture of this progressive ‘for purpose' organisation.

Key responsibilities include:

  • Managing the overall performance and growth of COTA SA programs, identifying and seeking new funding and growth opportunities
  • Identify, develop and foster effective relationships with stakeholders to progress strategic priorities of COTA SA
  • Lead, inspire, coach and mentor staff, support the development of their skills and capability, set clear individual objectives and develop a team culture of collaboration and respect
  • Manage all program financials including the generation of new revenue, monitor the budget and provide regular reports to the Chief Executive including progress towards annual income targets.
  • Lead the programs team brand development including oversight of the communications, marketing, promotions and recruitment plans.
  • As part of COTA SA's core leadership team, contribute to the organisation's financial management, strategic planning, people management and organisational culture

What you'll need to succeed:

  • Demonstrated experience in a senior leadership role within the social services or not for profit sector
  • Demonstrated ability to create programs with others to add value to older people.
  • Capacity to partner with key external stakeholders
  • Highly self-motivated with the ability to establish credibility and gain the confidence of a wide range of people from diverse backgrounds
  • Advanced verbal and written communication, analysis, problem solving, decision making, time management skills and ability to work under pressure and to meet deadlines
  • Ability to explore creative, new and innovative solutions and readily accommodate change.

This is an ongoing role offered at 0.8 FTE and salary will be negotiated commensurate with skills and experience.

The role is available from June and we are ready to make an appointment as soon as we have found the right candidate.

Interested applicants who meet the essential criteria are encouraged to view the position description and to make contact with the CE Jane Mussared for a confidential discussion as soon as possible, by phone on (08) 8232 0422 and by sending their CV and a cover letter (no more than 2 pages) via email to ratkinson@cotasa.org.au

This is your opportunity to join an organisation with a friendly and passionate team of professionals making a difference to the lives of older people.

No agency enquiries.